This Mailbox Service Agreement (MSA) is made and entered by and between the individual or entity (Customer) identified on Mailbox Application Form (Application Form) and PostaPlus (PostaPlus) for the use of PostaPlus's MyBox (Service). Service is provided to Customer under the terms of MSA and any amendments thereto and any related operating rules and policies that may be published from time to time by PostaPlus on its web site

1. Service includes the receipt of Customer’s mail and/or packages (Mail) at the specified centers and transporting it to the local address as the Application Form. MyBox provides the mail box service from the United States, United Kingdom, Canada, China, and United Arab Emirates. In case, other countries are added, the client will be notified through our website.
2. Customer hereby appoints PostaPlus as agent for the receipt of any Mail addressed to Customer and delivered to the Mailbox for the duration of MSA. PostaPlus reserves the right to inspect Mail.
3. The client agrees that he / she will not misuse PostaPlus or its services for illegal or immoral purposes or any other purpose that is prohibited by PostaPlus, the importer, or the exporter country – applicable regulations. Also, the client agrees to use the service in accordance with all applicable rules and regulation. Therefore, the client agrees and authorizes PostaPlus to terminate the service and close the client’s account in case there is any suspected activity or violation to the applicable rules without any further notice. PostaPlus does not hold any responsibility if the client breaches the rules or the agreement, and the consignment is rejected by the concerned authorities. In addition, PostaPlus shall not bear any liability for any damage that may occur due to immediate termination and closing of the client’s account. The items that are not authorized by any law, regulation, country, local government (the prohibited list) will not be forwarded by PostaPlus. In all cases, the client shall bear liability to follow up on the updates regarding the prohibited item lists and the amendments to the conditions of this agreement via PostaPlus website and customer service.
4. PostaPlus will not accept any Mail delivered on a C.O.D. (Cash on Delivery) basis.
5. PostaPlus shall accept certified, registered, insured, or express mail (“Accountable Mail”) on the Customer’s behalf unless other instructions specified in writing by the Customer and acknowledged by PostaPlus. Customer expressly releases PostaPlus from all responsibility for loss, damage or other disposition of said Accountable Mail. Customer waives any and all rights of claim against PostaPlus in respect of Accountable Mail.
6. The client shall provide PostaPlus with a (Certificate of Origin) for any shipment with value exceeds USD 2,500 (Two Thousands and Five Hundreds American Dollar) before moving it to its destination.
7. Customer agrees to pay PostaPlus a setup fee of $25.00 for the duration of the MSA (“Mailbox Fee”). Shipping fees will be charged as per the rates set forth on the Application Form (“Shipping Fees”). The Shipping Fees shall be exclusive of all local airport taxes, any value added taxes, customs duties, levies, imposts, deposits or outlays incurred in respect of carriage of the Customer’s goods. PostaPlus will not be liable for any penalties imposed or loss or damage incurred due to the Customer’s documents or goods being impounded by customs or similar authorities and the Customer hereby indemnifies PostaPlus against such penalty or loss. The Mailbox Fee, Shipping Fees and any other related charges stated herein or incidental hereto are subject to change.
8. PostaPlus Reserves the right to disclose customer’s personal information to any law enforcement agency requesting it in connection with the commission of any offence.
9. PostaPlus may add or change or update these terms & conditions at any time at its own discretion and without notice to the customer. Such amendment or revision shall come into force once published on the company’s website or once the client is notified by any means.
10. The Account fees & shipping fees or any other related charges stated herein or incidental hereto, as well as the terms & conditions are subject to change upon the sole discretion of PostaPlus at any time, and without prior notice to customer.
11. Customer reserves the right to request to hold their mail at the origin for a period that is not longer than one week from the date of receipt of the mail by PostaPlus. In case the client instructs to hold the consignment over one week, storage fees shall be imposed in accordance with PostaPlus applicable rates. These fees will be calculated from the date of receiving the consignment by PostaPlus with enforcing the provisions of article number 15 herein.
12. The client agrees that PostaPlus hold the right to terminate this service agreement if the client violates the terms and conditions or the applicable laws at any time and without notifying the client.
13. PostaPlus shall be liable only for freighting consignments that have the account number and name of the client, and as it is mentioned in the application form. Unclassified parcel by the client’s account number will be ceased.
14. The client may terminate the service agreement and stop the service by providing a written notice to PostaPlus within 30 (thirty) days. Mail delivered after termination notice may not be accepted. Account opening fees is nonrefundable.
15. PostaPlus hold the right to reject any client’s consignment, destroy, dispose, acquire, or sell it after sixty (60) days from receiving it in the following cases: (1) Client’s refusal of paying the freight fees or any other charges, (2) Non filling account number or any other information related to the consignment as per the given instructions, and unproved ownership of consignment. (3) Unsuccessful three trials of delivery due to client’s absence or rejection of the shipment. or (4) if the service agreement is terminated.
16. The client may get discount on custom clearance charges on the consolidated consignments if so required before shipping to destinations. The client shall pay clearance fees for the first consignment only and the custom duties for all consignments.
17. Freight charges are calculated based on the highest weight between the Actual weight (in kilogram) and the Volumetric weight (in cubic meter). For more information regarding weight calculation, the client can contact PostaPlus contact center.
18. To the maximum extent permitted by law, customer agrees to protect, indemnify, defend and hold harmless, PostaPlus against any and all losses, damages, expenses, claims, demands, liabilities, judgments, settlement accounts, costs and causes of action of every type and character arising out of or in conjunction with the use of Mailbox and Service including those incurred or claimed by third parties. Customer acknowledges that this clause will also apply to all affiliates of PostaPlus, including any parent or subsidiary companies, officers, agents, and employees
19. PostaPlus is responsible for the Customer’s Mail only while they are within PostaPlus’s custody and control. PostaPlus’s LIABILITY IN ANY EVENT IS LIMITED TO ONE HUNDRED DOLLARS (US $ 100.00) OR ITS EQUIVALENT PER SHIPMENT. PostaPlus SHALL NOT BE LIABLE AT ANY TIME FOR INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING LOSS OF PROFIT.
20. Any written communication shall be in English and shall be sent to Customer by E-mail Address as specified in the Application Form.
21. The service agreement shall be construed and interpreted in accordance with the laws of the State of Kuwait, United Arab Emirates and Bahrain.
22. Invalidity or unenforceability of one or more provisions of the agreement shall not affect any other provision of it.
23. Failure of either party to enforce at any time any term, provision or condition of this agreement, or to exercise any right herein, shall in no way operate as a waiver thereof.
24. To maxim extend allowed by the applicable law, PostaPlus excludes liabilities related to the mail box services and not claiming any guarantees explicitly or implicitly for example but not limited to implicit warranty for merchantability and appropriateness for specific purposes.
25. The Company shall not bear liability for consignments of the clients whom don’t deliver us a copy of civil ID cards.
26. PostaPlus have the right to discard or destroy, shipments after 30 days of receipt of unknown shipments or undelivered shipments.
27. PostaPlus is not responsible for the shipments that were not originally and physically received to PostaPlus facility.
28. In case the value of goods are not mentioned with the physical shipment, PostaPlus have the right to estimate the value of goods.
29. PostaPlus is not responsible for the full compensation of the Cost of good in case of damage, delay, or loss.
30. All terms and conditions should be aligned with the local terms and conditions inevery country